mahjong demo Platform Account Terms
We at mahjong demo operate an online gaming and sportsbook platform offering live-dealer tables, slot games, and sports betting to users in supported jurisdictions. Our account terms set out what you can expect from us and what we require from you when you open and use an account on our platform. These terms apply to all users who register with mahjong demo, regardless of location, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), or game category.
We take account security, fair play, and transparent service seriously. This document explains your rights and responsibilities, our policies on deposits and withdrawals, how we handle disputes, and the jurisdiction-restricted nature of our services. By creating an account on mahjong demo, you acknowledge and accept these terms in full.
Our commitment is to provide clear rules, professional support, and a secure environment for live-dealer gaming and sportsbook participation. These terms reflect that commitment and protect both your interests and ours.
Account Creation and Eligibility
When you open an account on mahjong demo, we require you to provide accurate personal information including your legal name, date of birth, phone number, and a valid identity document (KTP, passport, or driving license). We use this information to verify your identity through our KYC (Know Your Customer) process. Verification typically completes within hours; during peak periods or around holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may extend to one business day.
We do not permit account sharing. Each person may open only one account on our mahjong demo platform. If we discover duplicate or shared accounts, we reserve the right to suspend both accounts and forfeit any funds held in them. You are responsible for keeping your password secure. We do not recover accounts compromised by weak passwords or account sharing.
Our services are available only where local law permits. Users are responsible for verifying that their access and use of mahjong demo comply with their own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited. If you access our platform from a restricted jurisdiction, we may suspend your account without notice and return your available balance to your linked payment method.
Deposits and Payment Methods
Deposits on our mahjong demo platform are processed through our supported payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). We do not charge deposit fees. Funds appear in your mahjong demo balance within seconds of payment confirmation from your bank or e-wallet provider.
You may deposit as frequently as you wish within any limits you set on your account. We do not set arbitrary maximum deposit amounts per session or day; however, payment providers and your bank may impose their own limits. If your deposit is rejected by your payment provider, we will not charge you and your account balance will not be affected. You should contact your bank or e-wallet provider to troubleshoot failed deposits.
Our mahjong demo Withdrawal Policy
Withdrawals on mahjong demo are processed after verification. We confirm that your withdrawal amount does not exceed your available balance, that your account is in good standing, and that your identity matches our KYC records. Once cleared, funds move to your chosen payment method within one business day in most cases. Payment providers operate on their own schedules and may impose additional delays during regional holidays or high-transaction periods.
We retain the right to review withdrawals for compliance with local regulations. If we identify unusual activity—for example, a withdrawal pattern inconsistent with your account history—we may request additional documentation before processing your withdrawal. This review is a standard safeguard and does not imply any wrongdoing on your part.
Our mahjong demo platform does not impose withdrawal limits per se, but we reserve the right to request verification of large withdrawals (over a certain threshold) to ensure account security and regulatory compliance. If you are a player from Jakarta, Surabaya, Bandung, Medan, or Semarang and experience withdrawal delays, we recommend contacting our support team via live chat or email to confirm your withdrawal status.
We at mahjong demo process withdrawals with the same care and urgency we apply to deposits. Transparency and speed are core to our service promise.
Bonus Terms and Promotional Offers
We may offer promotional bonuses from time to time. Any bonus offer on mahjong demo comes with specific terms that we publish clearly when the offer is live. Bonuses may include deposit matches, free bets, or table credits, and are subject to wagering requirements, time limits, and game restrictions. We reserve the right to modify or withdraw promotional offers at any time.
Bonus terms are binding when you claim a promotion. We do not permit abuse of bonus offers—for example, claiming a bonus and immediately withdrawing without play, or using multiple accounts to claim the same bonus. If we detect abuse, we reserve the right to forfeit the bonus and any associated winnings.
Fair Play and Dispute Resolution
Our mahjong demo live-dealer tables and games operate according to published rules. All outcomes are generated fairly using certified random-number generators (for slot games) or physical dealer action (for live tables). We retain video records of live-dealer rounds for 90 days to support dispute resolution. If you believe an outcome was incorrect or unfair, you may file a dispute through our support team.
Disputes are reviewed by our compliance team within five business days. We will investigate your claim using available records and communicate our findings to you. If we determine that an error occurred on our platform, we will correct your account balance accordingly. If we determine that the outcome was correct according to our rules, we will explain our decision in detail.
Our mahjong demo dispute resolution process does not replace any legal remedies available to you under local law. If you are unsatisfied with our resolution, you retain the right to pursue additional remedies through local authorities or courts in your jurisdiction.
Data Protection and Privacy
We collect personal data (name, identity document, payment details) to verify your identity, process your transactions, and comply with local regulations. Your data is encrypted server-side and protected by standard security practices. We do not share your data with third parties except as required by law or for payment processing.
You have the right to request access to your personal data, correct inaccuracies, or request deletion subject to applicable law and our retention obligations. Our privacy policy provides full details on data handling. If you have privacy concerns, contact our support team through live chat or email.
Suspension and Account Closure
We reserve the right to suspend your mahjong demo account if we detect violations of these terms, including account sharing, fraud, or underage access. We will notify you of the reason for suspension when possible. Upon suspension, you may request a return of your available balance via your linked payment method.
You may close your account at any time through your account settings. Upon closure, we will return your available balance to your payment method. Closed accounts cannot be reopened; you would need to create a new account and complete verification again.
Jurisdiction and Limitation of Liability
Our mahjong demo platform is operated for users in supported jurisdictions only. We do not operate in jurisdictions where online gaming or wagering is prohibited by local law. Access from prohibited jurisdictions may result in automatic account suspension. You are responsible for confirming that your jurisdiction permits your participation.
We limit our liability for technical issues, service interruptions, or data loss to the amount of funds held in your mahjong demo account at the time of the incident. We do not accept liability for indirect or consequential damages. This limitation does not affect statutory rights that cannot be waived under local law.
These terms are governed by the jurisdiction in which we operate our mahjong demo platform. Any disputes arising under these terms are subject to that jurisdiction's law. If you have disputes or complaints, please contact our support team first; we aim to resolve all matters informally.
Term Updates and Changes
We may update these terms from time to time to reflect changes in our services, legal requirements, or operational practices. We will notify you of material changes via email or in-app notification. Your continued use of mahjong demo after an update constitutes your acceptance of the revised terms. If you do not agree with our changes, you may close your account.
These terms, together with our privacy policy and any other policies published on mahjong demo, constitute the entire agreement between you and us regarding your use of our platform. No other representations or agreements apply unless explicitly stated in writing by an authorized officer of mahjong demo.